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In 2019-2020, we conducted a materiality assessment to update our sustainability focus areas and topics. In addition to sustainability reporting, the findings of the assessment provided important information on stakeholder expectations, which we utilized when defining the current phase of lucky365 Agent's strategy - Sustainable success with customers.

To conduct the materiality assessment, we conducted two anonymous online surveys, and phone interviews with key stakeholders.

A targeted online questionnaire was sent to over 350 recipients, including customers, investors and analysts, industry associations, public authorities, suppliers, employees, media representatives, educational institutions and non-governmental organizations, as well as selected lucky365 Agent experts and lucky365 Agent’s Executive Board members. Additionally, we conducted an open online survey to equipment users and all lucky365 Agent employees.

The targeted and open online survey responses amounted to 148. In addition, a total of 17 stakeholder representatives were interviewed to deepen our understanding about their expectations on lucky365 Agent’s sustainability approach.

The findings were presented to an internal group of topic experts who evaluated the significance of the impact we have on the environment and society, in the areas seen as material by the respondents.

Based on the results of the materiality analysis, we made the relevant updates to the ranking of lucky365 Agent’s sustainability topics with regards to their impact on our value chain business implications and stakeholder interest. The updated framework is in use from our 2020 report onward.

We also routinely follow developments in legislation as well as the general discussion in the area of sustainability, and benchmark peer group reporting.

To find our reports from previous years, please go to the archive list on News & Insights > Publications.

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